May I use any major credit card?

Yes, Visa, MasterCard, Discover, American Express and JCB are excepted at our store and in our online store. U.S. and international debit and credit cards are accepted. 

Where does Present ship, what shipping method is used, and do you offer local delivery?

Shipping from Present's Online Store: Have your gift delivered via USPS Priority Mail anywhere within the contiguous United States for $20 (wrapped in a box that fits in a flat rate box), or choose local delivery via courier almost anywhere within 10 miles of Present for $20 (presented as a beautiful gift basket).

Shipping from Present: Any item at Present can be delivered locally for a $20 courier fee. Place your order at Present, by phone or by email. Mention that you would like your gift to be delivered, and we will take care of the rest. Find what zip codes our courier delivers to, and more information about Present's Local Delivery Service here. Select items from Present can be shipped via USPS for $20 or more.

Corporate Gifts? Present can help design unique corporate gifts for your vendors, customers, partners and employees, and have them delivered for you. Give us an idea of what you are looking for, who the gifts are for, and if you would like for them to be branded with your company colors, etc. We can prepare some example gift collections for you to choose from. Ask us for more information. Phone (650) 949-4438,  contact@presentlosaltos.com or come to our downtown Los Altos location. 

How do I specify a different Shipping Address than Billing Address on the checkout page of Present's online store?

First complete the Billing Address section. Then you will be given the opportunity to choose between shipping to the same address as the billing address or entering a different different address. Important: There is a checkmark next to "Shipping Address same as Billing" which you may uncheck if you would like to specify a different Shipping address.

How do I return an item?

If you are not 100% satisfied with your purchase from Present, we will be happy to exchange your gift. To return an item, please contact Present via email for instructions: contact@presentlosaltos.com

Do you ever substituted items in a gift collection that is featured in your online store?

Because of the perishable and seasonal nature of some of our products, we reserve the right to make substitutions as necessary to ensure timely delivery of your gifts. Rest assured, on the rare occasions we do make substitutions, they will be thoughtfully chosen, and will be of equal or greater value than the original items. 

Changes: Descriptive or typographical errors are subject to correction. We reserve the right to change items, prices or policies at any time and without notice.

I have allergies to certain ingredients (gluten, peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your items?

Present offers select products that are labeled as gluten free, vegan, dairy free, etc. Please ask for recommendations for specific alergies. To the best of our knowledge, our labels list all ingredients. For those with peanut allergies, all products may contain trace amounts of nuts or allergens not listed in the ingredients. Also, since gluten and other allergens are found in wheat and some other grain products, we encourage you to read ingredient information carefully and determine if the product is appropriate for your consumption. If you cannot locate an ingredient label on the product you received, contact us with the product name and we will gladly research the information for you.

Do you include packing slips?

Because many of our shipments are gifts sent directly to the gift recipient, we do not include packing slips with our shipments. This policy is meant to ensure that every gift received from Present is beautifully packaged without any detracting elements. However, if for any reason you require this paperwork, please call Present and we can email or mail you a copy. The emailed Order Confirmation you receive after placing an order is your receipt. If you would like a note included, please specify this in your order notes.

Why do you charge sales tax?

We are obligated by law to collect sales tax for orders sent to California.  

Do you ship internationally?

Currently Present's online store only ships to destinations within the contiguous United States. We may ship to more locations at a later date. Please email Present with any questions: contact@presentlosaltos.com

How will my package arrive?

Your package will arrive via USPS (United States Postal Service) Priority Mail or via Deliv courier service depending on what you specify while you order. Every gift is carefully and beautifully gift wrapped, in eco-friendly gift wrap. No packing slip or receipt will be enclosed in our packages (your emailed Order Confirmation is your receipt).

How long will it take for my package to be delivered?

Priority Mail Delivery via USPS can take anywhere from 1 to 5 business days in the United States, depending on the destination for delivery. Most in stock items are shipped within 2-5 business days. Local delivery via courier can arrive the same day you order it, if the order is received and confirmed by noon that day. Otherwise Local Delivery takes place the next day or whichever day after that you request it to occur. 

How can I review or make changes to my web order?

After your order is placed online, you will receive an Order Confirmation via email. This will include an Order Number, product name, total cost and billing and shipping information. This is confirmation that your order has been placed successfully and is also your receipt. If you would like to make any changes to your order after this point, please contact Present via email and we will do our best to assist you: contact@presentlosaltos.com

Why do you prefer email over phone calls for questions regarding your online store?

When you call our retail location, we may not be able to easily access our computer. For the best customer service regarding your online store questions, it is recommended that you email us at contact@presentlosaltos.com. If you would prefer to call, we'd be happy to take your order over the phone 650-949-4438. You are also welcome to come in the store to order. 

May I place a corporate or business to business gift order?

Present offers well designed, locally made, healthy and fun corporate gift collections for your vendors, customers, partners, employees and more.

At Present's Los Altos Store: Present can help design unique corporate gift collections have them beautifully wrapped and delivered for you. First, give us an idea of what you are looking for, who is destined to receive the gifts, if you would like for them to be branded with your company colors, if you would like for the gifts to be wrapped in a box that fits in a USPS Priority Mail flat rate box or presented as a beautiful gift basket for hand delivery, etc. Then set an appointment to see specially prepared example gift collections for you to choose from. Ask us for more information. Phone (650) 949-4438 or contact@presentlosaltos.com 

From our online store: Select one of these options at checkout:

  1. Order one or more gift collections, then pick your order up at our Los Altos location to deliver to clients or business partners yourself.
  2. Order one gift collection at a time and have it delivered via courier the same day (if ordered and confirmed before noon) or any day you like in the future.
  3. Order one gift at a time online, and specify in the order notes when you would like each to ship.

More gift collections will be featured in our online store soon. Subscribe to Present News for information about new items in our store.

Have a question not answered here?

Email contact@presentlosaltos.com, or use this form, to ask and we will respond within 1 business day.

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